In the following, I will provide a selected list of books and papers about Conversational User Interfaces that I find especially interesting. The CUI research area is pretty active with related papers published basically every day.
Books
The Conversational Interface (2016)
Michael Mctear, Zoraida Callejas, and David Griol
DOI: http://dx.doi.org/10.1007/978-3-319-32967-3
Conversational AI (2020)
Michael McTear
Designing voice user interfaces: principles of conversational experiences (2016)
Cathy Pearl
Papers
The Impact of User Characteristics and Preferences on Performance with an Unfamiliar Voice User Interface (2019)
Chelsea M. Myers, Anushay Furqan, and Jichen Zhu
In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI ’19)
DOI: http://dx.doi.org/10.1145/3290605.3300277
Progressivity for Voice Interface Design (2019)
Joel E. Fischer, Stuart Reeves, Martin Porcheron, and Rein Ove Sikveland
“1st International Conference on Conversational User Interfaces (CUI 2019)”
DOI: https://doi.org/10.1145/3342775.3342788
What’s to bullying a bot? Correlates between chatbot humanlikeness and abuse (2021) https://www.researchgate.net/publication/354672443
User Preference and Categories for Error Responses in Conversational User Interfaces (2020)
DOI: https://doi.org/10.1145/3405755.3406126
Understanding Differences between Heavy Users and Light Users in Difficulties with Voice User Interfaces (2020)
DOI: https://doi.org/10.1145/3405755.3406170